Privacy Policy

Kiss198 Privacy Policy – Member Data Protection in Malaysia

At kiss198, your privacy is more than a legal obligation – it is a responsibility we take seriously. Find out exactly how we collect, use, and protect every piece of information you entrust to us.

Updated: January 2026
256-bit SSL
Malay

High-Level Encryption

All data transmitted between your device and kiss198 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions.

No Data Sales

Kiss198 has never and will never sell, rent, or share members' personal data with any third party for marketing purposes without your explicit consent.

Your Data, Your Control

You have the full right to access, amend, or request deletion of your personal data at any time through your account settings or by contacting our team.

Secure & Encrypted Servers

Your data is stored in high-security, multi-layered data centers with restricted access. Only authorized personnel may access members' personal information.

Financial Transaction Privacy

All your deposit records, withdrawal history, and wagering history are handled with complete confidentiality. No other party can view your account's financial activity.

Flexible Communication Options

You can choose the types of notifications and marketing communications you wish to receive. Easily unsubscribe or manage your communication preferences through your account settings.

Introduction kiss198 Privacy Commitment

This Privacy Policy explains in detail how kiss198 collects, uses, stores, and protects your personal information when you use our platform. We understand that your trust is our most valuable asset, and we do not take that responsibility lightly.

By registering or using any kiss198 service – whether through the website or mobile app – you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any provision herein, please discontinue use of our platform and contact our support team for further inquiries.

This Privacy Policy may be updated from time to time to reflect changes in our practices or new legal requirements. Members will be notified of any material changes via email or in-platform notification before they take effect.

This document should be read together with our Terms & Conditions and Responsible Gaming Policy, all of which form the complete agreement between you and kiss198.

01 Information We Collect

Kiss198 only collects information that is strictly necessary to provide a safe, fair service that complies with applicable legal requirements. Below are the categories of information we collect:

Type of Information Example Purpose of Collection
Identity Information Full name, date of birth, IC number Identity verification (KYC) & fraud prevention
Contact Information Email address, phone number Account communications & security notifications
Financial Information Bank account number, transaction records Deposit & withdrawal processing
Usage Data Game history, login activity, account actions Service improvement & analytics
Technical Data IP address, device type, web browser Account security & fraud detection
Cookie Data Language preferences, login sessions Enhanced user experience

Kiss198 will never ask for your account password via email, live chat, or phone call. If anyone claims to be a kiss198 representative and requests your password, please report it to our security team immediately.

02 How We Use Your Information

Every piece of information we collect is used for a clear and legitimate purpose. kiss198 adheres strictly to the principle of data minimisation — we only use data for its stated purpose and nothing beyond that.

  • Account Management: Creating, managing, and verifying your member account, including the KYC process required by regulations.
  • Payment Processing: Processing all deposits, withdrawals, and financial transactions securely and on time.
  • Platform Security: Detecting and preventing fraud, unauthorised access, account misuse, and suspicious activity.
  • Customer Support: Providing effective assistance when you contact our support team via live chat or email.
  • Legal Compliance: Fulfilling legal obligations including anti-money laundering (AML) and financial crime prevention requirements.
  • Continuous Improvement: Analysing overall usage patterns (not individual) to improve products, features, and the user experience.
  • Marketing Communications: Sending promotional information, exclusive offers, and platform updates — only to members who have consented to receive them.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

Kiss198 applies an aggregate analytics approach — meaning our internal reports use overall statistics without identifying any specific individual, except where required for security or compliance purposes.

03 Information Sharing & Disclosure

Kiss198 does not sell or rent your personal data to any third party. However, there are limited circumstances in which we may need to share certain information:

  • Third-Party Service Providers: Partners who assist us in operating the platform — such as payment providers, identity verification services, and cloud infrastructure providers — are bound by strict confidentiality agreements.
  • Legal Requirements: Information may be disclosed to government authorities or law enforcement bodies when required by Malaysian law or a valid court order.
  • Interest Protection: In cases involving fraud, security threats, or the protection of the legal rights of kiss198 and its members.
  • Your Consent: In any other situation, we will only share your information after obtaining your explicit consent beforehand.

All third parties working with kiss198 are bound by strict data protection agreements and are only permitted to use your information for the specific purposes that have been agreed upon.

Payment providers integrated with kiss198 use tokenisation technology — meaning your card or bank account number is never stored directly in our system, but is instead replaced with a secure token that cannot be used outside its designated context.

04 Data Security Measures

We implement multiple layers of technical and organizational security to protect your data from unauthorized access, loss, or accidental disclosure:

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and kiss198 servers is fully encrypted using the latest SSL/TLS protocol.
  • Stored Data Encryption: Sensitive data stored in our databases is encrypted using AES-256 for added protection even when at rest.
  • Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of security on every login and high-value transaction.
  • 24/7 Monitoring: Our automated threat detection system monitors suspicious activity around the clock and will immediately block any suspicious access.
  • Regular Security Audits: The kiss198 platform undergoes regular penetration testing and independent security audits.
  • Internal Access Control: Only kiss198 staff who have received security clearance and data protection training may access members' personal information.

While no system can be guaranteed 100% secure, kiss198 is committed to maintaining the highest security standards and regularly updating our infrastructure to address the latest security threats.

06 Your Privacy Rights

As a kiss198 member, you have privacy rights that we fully respect. Below is a summary of your rights regarding your personal data:

Right of Access Request a copy of all personal data we hold about you.
Right to Rectification Update or correct any inaccurate personal information.
Right to Erasure Request deletion of your personal data, subject to legal obligations.
Right to Object Object to the processing of your data for direct marketing purposes.
Right to Restriction Request restriction of your data processing under certain circumstances.
Right to Portability Receive your data in a structured, machine-readable format.

To exercise any of the above rights, contact our data protection team via live chat or support email. We will process your request within 30 business days.

Some data deletion requests may not be fully processed if kiss198 has a legal obligation to retain certain records — for example, financial transaction records required by anti-money laundering laws.

07 Data Retention Period

Kiss198 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law.

  • Active Account Data: Retained for the duration of your active membership on the kiss198 platform.
  • Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with applicable financial and tax legal requirements.
  • Security Log Data: Retained for twelve (12) months for security investigation and fraud detection purposes.
  • Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
  • Terminated Accounts: Basic data is retained for five (5) years after account termination to comply with legal requirements and prevent unauthorized re-registration.

Once the applicable retention period has expired, your data will be securely deleted or permanently anonymised so it can no longer be linked to you.

08 Child Protection

The kiss198 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.

If we discover that personal data has been collected from individuals under 18 years of age without proper verification, we will take immediate steps to delete that information and close the account in question.

Parents or guardians who suspect their underage child has registered or used the kiss198 platform are urged to contact us immediately so that appropriate action can be taken without delay.

09 Contact the Data Protection Officer

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, the kiss198 data protection team is ready to assist.

  • 24/7 Live Chat: The fastest way to get a response – available directly within the kiss198 platform.
  • Support Email: Send detailed privacy-related inquiries to our team at [email protected].
  • Response Time: We are committed to responding to all privacy-related inquiries within three (3) business days and resolving formal requests within 30 business days.

We encourage you to contact us first before filing any complaint with the relevant authorities, so that we have the opportunity to address your concerns directly and effectively.

Your Data is Safe. Your Experience is Assured.

Join kiss198 today and enjoy a safe, transparent online gaming experience trusted by hundreds of thousands of players across Malaysia.

Bahasa Melayu